Privacy Policy

1. Who we are

Totum is payment and compliance infrastructure for Australian construction, operated by FIVO Pty Ltd (ABN 27688306783) in Australia.

2. What we collect

We currently collect:

• Information you provide directly
  • Email address
  • Your role (for example: project owner / principal, principal contractor, specialist contractor, commercial / risk team, other)
  • Optional responses about your payment challenges or feedback
• Usage and technical data
  • Pages viewed, time on page, clicks and form interactions
  • Browser type, device type, approximate location (via IP), referrer URL
  • Cookie and similar identifiers used for analytics

We do not intentionally collect sensitive personal information via this pre-launch Site.

3. How we use your information

We use your information to:

• Manage the Totum waitlist
• Contact you with launch announcements, product updates and early access opportunities
• Understand which roles and problems Totum should focus on
• Improve this Site’s performance and user experience
• Comply with legal obligations

We will not sell your personal information.

4. Legal basis (if applicable)

Where privacy laws apply (for example, GDPR for visitors from the EU/UK), we rely on:

• Your consent – when you submit your details to join the waitlist
• Our legitimate interests – to understand interest in Totum and improve our services

You can withdraw your consent at any time by unsubscribing or contacting us.

5. Sharing your information

We may share your information with:

• Service providers that help us operate Totum’s pre-launch activities, including:
  • Hosting and infrastructure providers
  • Email and marketing tools
  • Analytics providers
• Professional advisers (for example, legal or accounting) where reasonably necessary
• Regulators or authorities where required by law

We do not authorise service providers to use your personal information for their own marketing.

6. Data location and security

We use reputable hosting and infrastructure providers with industry-standard security controls. Data may be stored in Australia or in other jurisdictions with appropriate protections.

No online service can be guaranteed 100% secure, but we take reasonable steps to protect your information from unauthorised access, use or disclosure.

7. How long we keep your information

We keep your personal information:

• For as long as we maintain the Totum waitlist and pre-launch communications; and/or
• As long as required by applicable law or to resolve disputes.

If you unsubscribe or request deletion, we will remove you from active communications and, where practical, delete or de-identify your personal data, subject to legal requirements.

8. Your rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention obligations)
• Object to certain uses (for example, direct marketing)
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at: support@fivo.com.au.

You can also unsubscribe from marketing emails at any time by using the link included in those emails.

9. Cookies and analytics

We may use cookies and similar technologies to:

• Understand how visitors use this Site
• Measure the performance of our pre-launch campaign
• Improve site speed and reliability

You can usually control cookies through your browser settings, but blocking cookies may impact how the Site functions.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will indicate the latest version.